Shipping policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with PRUVYN. We aim to process and ship every order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day. During product launches, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Rates

PRUVYN offers $4.99 standard shipping on U.S. orders.

Applicable taxes will be calculated at checkout.

Delivery

Delivery times begin after your order has been processed and transferred to the shipping carrier.

Estimated delivery dates provided by the carrier are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of PRUVYN's control may affect delivery times.

Tracking

When tracking is available, you will receive shipping confirmation and tracking information at the email address provided during checkout.

Please allow time for tracking information to update after your shipping confirmation is sent.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at mailto:pruvynstore@outlook.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows an unexpected delay or other delivery issue, please contact mailto:pruvynstore@outlook.com and we will do our best to assist you.

If an order is marked as delivered but cannot be located, we recommend first checking around the delivery location, with household members or neighbors, and contacting the shipping carrier.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact mailto:pruvynstore@outlook.com as soon as possible after delivery.

Please include your order number, a description of the issue, and clear photos of the product and packaging so we can review the situation and make it right.

U.S. Shipping Only

At launch, PRUVYN currently ships within the United States only.

International shipping may become available in the future.

LOST, STOLEN & DAMAGED PACKAGES

If your order arrives damaged, please contact us at pruvynstore@outlook.com (mailto:pruvynstore@outlook.com) within 7 days of delivery with your order number and clear photos of the damaged product and packaging. Once reviewed, eligible orders may receive a replacement or refund.

If your package appears to be lost in transit, please contact us with your order number. We will review the tracking information and, when necessary, work with the shipping carrier to investigate the shipment before issuing a replacement or refund.

PRUVYN is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery. However, please contact us and we will do our best to assist with the carrier’s investigation.

Please ensure your shipping address is correct before completing your order. PRUVYN is not responsible for orders shipped to an incorrectly entered address.

Contact

For questions regarding your order or shipping, contact:

mailto:pruvynstore@outlook.com